RugTribes is committed to delivering a shopping experience that is both seamless and satisfying for our customers. Our dedicated support team is ready to assist in resolving any concerns you may have. Feel free to reach out to our customer support, and we will diligently work towards achieving a fair resolution. 

Should you encounter situations where a refund becomes necessary, please take a moment to review our refund policy provided below

1. Eligibility for Refund:

• Refunds are applicable within 30 days from the date of purchase.

• To be eligible for a refund, the item must be unused, in the same condition as received. 

2. Non-Refundable Items:

• Certain items, personalized items or any items modified from original condition, or custom orders not eligible for a refund. Please check the product description for specific details.

3. How to Request a Refund:

• To initiate a refund, contact our customer support team at [customer support email] with your order number and a detailed explanation of the reason for the refund request.

4. Refund Processing Time:

• Refunds will be processed within 7 business days after the returned item is received and inspected.

5. Method of Refund:

• Refunds will be issued in the same form of payment used for the original purchase. If the payment was made by credit card, the refund will be credited to the same credit card.

6. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact seller, seller will help you resolve with any issues, if needed please contact our customer support team immediately for assistance. We will provide instructions on how to return the item or arrange for a replacement.

8. Cancellations:

• Orders can be canceled within 12 hours of placing the order. Once an order has been shipped, it cannot be canceled.

9. Changes to Refund Policy:

• RugTribes reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on RugTribes, you agree to abide by the terms and conditions outlined in this refund policy.

If you have any questions or concerns, please contact our customer support team at [customer support email].

Thank you for shopping with us!

Rugtribes, Trusted source of Authentic Handmade Rugs.