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What is a RugTribes marketplace for handmade rugs?
A multi-vendor marketplace is an online platform where multiple individual mostly small-scale rug artisans and traders can list and sell their handmade rugs. It provides a diverse collection of unique, artisan-crafted rugs in one centralized location for discounted price as this is direct producers/Manufacturers to consumer marketplace.
Are the rugs on your platform authentic and handmade?
Yes, all the rugs listed on our marketplace are handmade by skilled artisans. We carefully vet our sellers to ensure that the products they offer meet our standards for quality and authenticity.
We take great pride in curating a collection of authentic, handmade rugs. Each rug featured on our platform is crafted by skilled artisans who use traditional techniques passed down through generations.
How do I know if a rug is made with natural materials and dyes?
We provide detailed product descriptions for each rug, including information about the materials used and the dyeing process. Look for these details in the product descriptions to ensure you're purchasing a rug made with natural materials and dyes.
How do you ensure the quality and authenticity of the rugs on your platform?
We have a strict vetting process for our sellers and their products to ensure quality and authenticity. Additionally, we encourage reviews and ratings from customers to maintain transparency and trust within the community.
What styles of handmade rugs are available?
Handmade rugs come in a wide range of styles, including Turkmen, Tribal, Persian, Oriental, Moroccan, Chinese and contemporary designs. The style of a rug can reflect the region it comes from and the culture of its creators. Refer to each listing in our website for more details, if you still have questions, please feel free to send message to sellers.
How Do I Track My Order?
Every order will be shipping with a tracking number, after an order is shipped, seller will provide you with a tracking number, you can track it on our platform or using courier's website or google.
How can I order rugs from RugTribes marketplace?
To order rugs from our marketplace, simply browse the listings, select the rug you like, and add it to your cart. Follow the checkout process to complete your purchase. You can make secure payments through various payment methods. We accept variety of payment methods.
What payment methods are accepted?
We accept a variety of payment methods, including major credit cards, debit cards, and PayPal. Payment options may vary depending on the seller, so check the product page for available payment methods.
Can I contact the sellers directly?
Yes, you can communicate with the rug artisans or traders directly. Many product listings include a contact option or a way to send messages to the seller if you have specific questions or requests.
What if I have issues with my order or want to return a rug?
If you encounter any issues with your order or wish to return a rug, please refer to our Returns and Refunds policy. You can typically find information about this in the product listings or on our website's dedicated policy pages.
Are the prices negotiable, or is there room for bargaining?
Some sellers may be open to negotiation or bargaining. You can inquire with the seller directly to see if they are willing to adjust the price. However, keep in mind that not all sellers may accept offers.
Do you offer international shipping?
Yes, many of our sellers offer international shipping. You can check the shipping options and costs on individual product pages. Please note that international shipping times and fees may vary.
How is shipping handled?
Shipping is typically managed by individual sellers. Each seller may have their own shipping policies, including shipping methods, costs, and delivery times. You can find this information on the product listing page or in the seller's store policies.
Is Shipping is Free?
Yes, we offer worldwide free shipping service on most products, please check product listing for estimated time of shipping or contact seller directly.
How Can I Cancel Or Change My Order?
If you're not satisfied with your purchase, you should first contact the seller directly to discuss your concerns and potential solutions. Sellers will help you change/cancel your order, If you can't get help, our customer support team is here to help mediate any disputes and ensure a fair outcome.
Do I need an account to place an order?
No, you do not need to create an account to make a purchase, you can check out as guest. For communication with sellers, tracking and returns you will need to create account.
How Can I Return a Product?
If you encounter any issues with your order or wish to return a rug, please refer to our Returns and Refunds policy. You can typically find information about this in the product listings or on our website's dedicated policy pages.